SPARKLE CLEAN HOUSKEEPING
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WHEN CHOOSING SPARKLE CLEAN HOUSEKEEPING

It is important to know as much as possible about the cleaning services you are receiving and the company you choose. Knowing which cleaning company/business is right for you will help you choose a service you can keep. When choosing Sparkle Clean Housekeeping know that you are choosing a business that cares about your cleaning needs. We like for our clientele to feel like they are getting their money's worth. The best way to do that is to understand the way this business operates. Below are topics listed to better understand the way Sparkle Clean Housekeeping operates. Please feel free to ask any questions at (830)312-0242
  • CLEANING SERVICES OFFERED. WHICH IS THE BEST OPTION FOR YOU?
We offer different cleaning services to better fit your needs. Basic Cleaning Services, Deep Cleaning Services, Recurring, Move Out/ Make Ready, and New Construction Cleaning services. Which service is right for you?
- Deep Cleaning services are needed if your home has not been professionally cleaned within at least 6 months or if it does not get cleaned regularly. The cleaners will always inform you if a deep cleaning is needed. If you choose a basic cleaning when your home needs a deep clean you will not be satisfied with the services. It is best to go with the services needed to get the most of what you are paying for. 
-Basic Cleaning Services are meant to maintain the cleanliness of your home. This option works best for clients who have had a deep cleaning no more than 6 months before the services, or clients looking to have recurring services. 
-Recurring Services are for clientele wanting to maintain the cleanliness of their home after a deep cleaning. These services will keep your home from needing another deep clean for 6-12 months. 
-Move out/Make ready Clean is needed for anyone moving out of a home or moving into a home. Again, choosing a basic clean when this type of clean is needed will not get the job needed to be done correctly.
-New Construction Cleans will be needed anytime there is any type of construction being done in a home or before moving into a newly built home. New construction dust is a process to completely get rid of. Starting a new construction clean will speed up the process much faster.
  • WHICH RECURRING OPTION IS BEST FOR ME?
- Weekly Services: this option is best for clients with children, pets, and/or a lot of traffic in and out of their home without being able to provide any light cleaning between scheduled cleaning days.
- Biweekly Services: this option is best for clients who have pets, children, and/or lots of traffic in and out of their home but can provide light cleaning between scheduled cleaning days.
-Monthly: this option is best for clients who do not have pets, children, or a lot of traffic in and out of the home.
  • THINGS THAT CAN INTERFERE WITH YOUR CLEANING SERVICES
Our services are meant to clean your home in areas that most people aren't familiar with cleaning or do not have the time to clean. The cleaning crews spend a certain amount of time in each home using a checklist to ensure that they are completing the cleaning services chosen by the client correctly. Some things can affect your cleaning services on cleaning day.
-Clutter: clutter in the home or things all over the floor, piled on furniture or sitting on countertops (clothes, toys, shoes, dirty laundry, jewelry, etc.) Organizing is a separate additional service option that will need to be scheduled in advance.
-People in the home during cleanings: it is completely up to the client if they want to be in the home during cleaning services. If there are others in the home during services, it can cause messes to be made after the cleaners have already cleaned, it can keep cleaners from cleaning the area of the home properly or it can prevent areas from being cleaned at all if cleaners are unable to get into the areas needing to be cleaned in the amount of time available for that home. Please be sure you and anyone else in the home are aware of the cleaning day so that the home can be cleaned properly.
-Pets: having pets that roam freely around the house during your cleaning will prevent your services from being completed correctly. ​WE DO NOT CLEAN UP ANIMAL FECES
  • BEDS BEING MADE
  Beds are made in all residential services. 
- If you'd like bedding to be changed, please leave clean bedding at the end of the bed. The cleaners will know the bedding needs to be changed when they see the clean bedding at the end of the bed.
-If clean bedding is not left out, the cleaners will make the bed as is.
  • WINDOWS
  Windows are not cleaned or touched unless you schedule a window cleaning job. 
  • CLEANING PRODUCTS
 We supply all cleaning products needed to provide our services. What we supply is mentioned on our residential page. 
-If clients have a preference for cleaning supplies or products that we do not provide the client will be responsible for providing their preference on cleaning day. 
** IF YOU HAVE SINKS, TUBS, SHOWERS, GROUT, SURFACES, OR ANYTHING IN THE HOME BEING CLEANED THAT MIGHT BE SENSITIVE TO CLEANING CHEMICALS YOU MUST LET US KNOW UPON SCHEDULING. IF THE CLEANERS ARE NOT INFORMED, THEY ARE NOT RESPONSIBLE FOR THE DAMAGES.
  • ENTERING AND EXITING A HOME
  The cleaners exit the home the same way they enter the home.
-the cleaners will only be responsible for locking up the same way they entered the home. If anyone enters the home through the other entrances while the cleaners are there, the cleaners will not be responsible for keeping track of what other entrances are being used.
  • CANCELLATIONS
 There is a $100 cancellation fee. Please be sure you are ready to be placed on our schedule before booking with us. This fee helps us book clientele that can keep their scheduled days and times so that the cleaners working through this business have a full 40-hour work week.
- Emergency cancellations are waived one time.
- If canceling two times in a row clients will not be placed back on our schedule until the fee is paid
-If a client cancels too frequently, we will have to remove the client from the recurring schedule.
-If a client wishes to be removed from the schedule, they will not be charged a cancelation fee if they give us a 2-week notice before their upcoming scheduled cleaning services
**If water is not turned on or there isn’t a way for the cleaners to enter the home once they arrive 
you will be charged the cancellation fee
**If there is a delay in getting the job started you will be responsible for paying for their time. 
  • RESCHEDULING 
-we will need a 2-week notice on rescheduling
-you will not be charged a cancellation fee for rescheduling unless it's done outside of the notice window needed.
  • PAYMENT
Clients can pay with cash, check, or card
-paying with cash/check you will give payment to the cleaner on the job
-paying online you will receive an invoice through text that allows you to pay online through our app
-you can also call to pay with a card 
 **The cleaners are paid for their time. However long the cleaner(s) are in the home they will need to be paid for their time. If more time is needed to complete the job, the time cleaners have already spent in the home will need to be paid for.
**If services are added to the cleaning services chosen that are not included in the services originally chosen it will cost more than originally estimated. 
-*PAYMENT IS DUE THE DAY OF CLEANING* there will be a $5.00 late fee added for each day after your cleaning day if payment is not made. For those who pay online, your payment is due once you receive your invoice. 
  • SATISFACTION GUARANTEE 
 We have a satisfaction guarantee assurance. If a client is not pleased with the services provided, a team will return to the client's home to go over anything that does not meet the client's satisfaction.
-If there are pets or other people in the home during cleaning services, the satisfaction guarantee will not apply
-If the client provides the products the satisfaction guarantee will not apply. We cannot rely on clients to provide properly functioning equipment, products needed, and clean rags, clean mop heads, clean spray mop, or floor dust pads.
-If clients are told they need a deep clean or move-out/make-ready clean and the client still chooses a basic clean the satisfaction guarantee will not apply.

Monday - Friday: 9AM - 5PM
Saturday: By Special Request
 Sunday: 
Closed 
We are closed on: New Year's, July 4th, Thanksgiving & Christmas

Areas We Serice:
Spring Branch
Bulverde
San Antonio
Blanco
Canyon Lake
Fischer
New Braunfels
Boerne 
Kendalia

Homes that are further than 30miles from Spring Branch will require a traveling fee

What Our Clients Are Saying

 ' It was great to come home from work to a home that smells and looks this clean! I was impressed by the attention to detail and will be referring you guys to any friends or family that are in need of a great cleaning service. You're the Best!'
Susan,
​Spring Branch, TX

"These ladies are so good! I won’t use another Housekeeper. They are here today, and my house is so clean and smells so fresh"
Kimberly

Bulverde, TX

"Tauna and her co workers are the best! My home looks great after they are here. She encourages feedback and responds promptly. Most importantly to me, they are great with my pets!" 
Penny
San Antonio, TX

​"
I have a very old, very dusty house - and it hasn't been cleaner since I moved in 28 years ago. I am very happy with the service I received."
Carl
San Marcos, TX

"Awesome service! With 3 babies in the house and an inconsistent and crazy schedule, I look forward to every 2 weeks when sparkle clean gets our house looking amazing! Less time worrying about cleaning and more time spent with my family. Highly recommend!"
Lauren
Blanco, TX

"These ladies are full of integrity. I would highly recommend them."
Danielle
Canyon Lake, TX





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  • Home
  • Residential
  • Commercial
  • NEW CONSTRUC
  • MOVE OUT/ MAKE READY
  • UPDATES
  • Contact
  • CHOOSING SPARKLE CLEAN HOUSEKEEPING